Symphony Strings Music Co. Terms & Conditions
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
You can always contact us for any return question at firstname.lastname@example.org.
Repairs MUST be paid in full in advance before ANY work will be started on any instrument or bow. Symphony Strings Music Co. is NOT responsible for any strings that may break during the normal course of repair, or while tuning. Estimates will be honored for ONLY 48 hours after the date of original estimate. Estimate documentation must be present to receive original quote.
After notice of completion (by phone, text, and/or email) customer will have 3 business days, starting next business day after initial contact, to retrieve property. Starting the 4th day, Symphony Strings Music Co. reserves the right to charge a storage fee of $2 per day. All payments MUST be made BEFORE Symphony Strings Music Co. will return any property. After 30 days of initial notice, an additional $25 will automatically be added in advance of the next 15 days. After 45 days of initial notice, all property will be considered abandoned property and will become property of Symphony Strings Music Co.
Unclaimed items pertain to all items left in store without any documentation under special circumstances including but not limiting insurance appraisals, consignments, repair estimates, and special orders. Unless otherwise documented, all items will be held for customer upon completion of the transaction. Customer will be notified (by phone, text, and/or email) and MUST pick up property within 3 business days, starting the next business day after initial contact. After 45 days of initial notice, all property will be considered abandoned property and will become property of Symphony Strings Music Co.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Due to copyright laws we are unable to accept any sheet music, method books or any other music as a return. Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
For any returns in question, if approved we will process a refund amount in the form of store credit. Refunds will not be issued back in cash, check, credit or debit card form.
RENTAL TERMS & CONDITIONS
FEE STRUCTURE AND STATEMENT PAYMENT POLICY
Upon initiation of first payment, renter agrees to pay Symphony Strings Music Co., 7355 Remcon Cir, Ste 101 El Paso, TX 79912, also known as “SSMC” or any other place designated in writing by SSMC, the total monthly payment in advance as stated for each month that the instrument, case and/or bow are provided by SSMC. Renter agrees to maintain the instrument, case and/or bow in “same as” condition and submit instrument, case and/or bow EXCLUSIVELY to SSMC for maintenance and repairs as needed under the terms and conditions of the Protection Plan. In the event any item(s) is repaired by a different company or persons not employed by SSMC, renter may be liable for full retail costs associated with reversing any damage done, and/or responsible for the full value of the instrument, bow and case listed on Page 1 regardless of Protection Plan. Any and all rental repairs and/or replacement items will be at the discretion of SSMC and are subject to fees if not approved, upon inspection, by SSMC. Renter agrees if this instrument is exchanged for a replacement, the term Instrument shall refer to such replacement instrument, as well as any instrument, case and/or bow retained by renter. The instrument, bow, and case are property of SSMC until otherwise noted as a purchase and documents have been obtained from SSMC. Renter hereby grants SSMC the right to recover the instrument case, and/or bow at any place and time, by any legal means, not solely due to non-payment. PLEASE NOTE: if Protection Plan has lapsed due to non-payment, renter agrees to pay for all maintenance, repair, and replacement costs during the terms of the rental and/or at the conclusion of the rental agreement according to the usual, and customary charges for the repair(s) at SSMC.
MONTHLY PAYMENT INFORMATION
The Monthly Rental Payment will include the instrument rental fee, protection plan, and tax. Payments will be automatically drawn on the 1st or 15th of the month (designated by SSMC) from the most recent card on file provided by renter. Failure to receive a statement does not release renter from responsibility of making timely payments. There will be a $20 handling fee for checks returned to us unpaid for any reason. The renter agrees to maintain the credit or debit card open and within credit limits to permit the timely charges for the payments. All maintenance and/or protection plans will be suspended until all charges are paid in full. At all times, there is to be a valid credit card on file. Renter agrees that the most recent valid credit card information will be used towards monthly payment until the renter has replaced card or made another form of payment prior to renter’s due date. It is the renters responsibility to make sure that any and all billing/contact information on rental account be kept up to date throughout the life of the rental. This is to include, but not limited to, a valid home address, email, phone number(s), references, and credit/debit card information. Regardless of whether or not the instrument is in use, rent is to be paid for the entire time an instrument is in the renter’s possession, or until the instrument has been processed as a returned instrument. The first payment, and an Administrative & Instrument Processing Fee are due upon initiation of this agreement. No exception will be made. Administrative & Instrument Processing Fee is non-refundable. Subsequent payments are due on the date designated on page 1.
LATE FEE INFORMATION
Beginning with the initial due date, there is a grace period of 5 business days, including Saturdays. Starting day 6, a $15 late fee will be added to the past due amount owed. An additional $15 late fee will be added for every 15 days the renter is past due from the initial due date. After 30 days of a delinquent account, the account is subject to loss of Buy Out Credit, as well as the potential full value owed for the instrument, case, and/or bow listed on page 1. SSMC reserves the right to charge the renter the full value of the instrument, case, and/or bow if the account is delinquent 60 days or more. In addition, the renter will be liable for reasonable collections, attorney’s, and/or court costs should this agreement be referred to a collection agency and/or attorney who is not a salaried employee of SSMC.
All rentals require a protection plan in order to rent. Renter is responsible for the replacement of strings. Strings will not be covered in protection plan; however, renter may receive a 15% off discount of replacement string as needed, assuming their protection plan has not lapsed due to non-payment. All instruments will be examined for repair upon return. Any broken/damaged items MUST be presented to qualify for protection plan coverage. Do not throw ANY items away. Missing items will NOT be covered by protection plan, and it will be the responsibility of the renter to purchase all missing items from SSMC. Vandalism, including but not limiting to, writings or carvings to the instrument, case or bow, will NOT be covered under the Protection Plan. Fees will be charged accordingly. The Protection Plan includes an Instrument Replacement Deductible that will protect the renter in the event of loss, fire, theft or flood with proof of an insurance and/or police report. If an insurance document and/or police report can NOT be provided, the renter will be responsible for the full value of the instrument, bow, and/or case listed on page 1. If instrument is deemed to be “beyond repair”, or “total loss”, the renter will be responsible for the Instrument Replacement Deductible. Any report submitted MUST collaborate with time frame of active protection plan and account must be current and up to date. Complete details and up-to-date information on protection plans can be found in store, or online at SSMusicCo.com.
BUY OUT CREDIT
Through the duration of the rental contract, 100% of the rental rate (not including protection plan, tax and/or admin & set up fees) may be accumulated up to 12 months toward Buy Out Credit. Buy Out Credit may then be directly applied to the instrument in their current possession or a brand new instrument within our showroom. Buy Out Credit may not be combined with any other promotion or offer. Renter’s that choose to continue renting more than 12 months will not gain any additional Buy Out Credit; however, credit will remain active and available for use as long as the rental contract is active. Buy Out Credit will remain valid up to 30 days after returning their instrument. If renter elects not to use Buy Out Credit before the end of 30 days, the balance will be forfeited. Buy Out Credit may NOT be “gifted”. Unused Buy Out Credit is non refundable nor eligible to receive back in the form of cash, debit, credit or in-store credit other than toward the purchase of an instrument.
BUY OUT OPTIONS
If renter should choose to purchase the current rental instrument outfit, they may proceed with one of the following Buy Out Options: 1.) Buy Out in Full - Renter will receive a 15% off discount from remaining balance after the Buy Out Credit has been applied. Renter must then pay the remaining balance in FULL on the same day of transaction. 2.) Buy Out in Payments – Renter will be allowed to make up to 4 monthly installments of their remaining balance after their Buy Out Credit has been applied to their current rental instrument. If renter should decide to purchase an instrument in our showroom, renter may also apply Buy Out Credit directly towards a single instrument in our showroom. Buy Out Credit may not apply toward more than 50% of an instrument’s retail price or toward a bow or case. Buy Out Options will be available at any time throughout the duration of the rental provided the renter’s account is in good standing. Once the rental contract is returned, Buy Out Options will no longer be available.
Once the initial 3 month agreement has been met, renter may chose to cancel this agreement at any time thereafter, provided that all charges are paid in full by returning the instrument, case, and/or bow to SSMC at 7355 Remcon Cir, Ste 101 El Paso, TX 79912. If renter chooses to end the 3-Month Minimum Instrument Rental Contract prior to the 3 months, renter agrees to pay the remaining balance left until 3 months has been paid in full. Renter agrees to pay any and all shipping costs relating to returns and/or maintenance for the instrument to or from SSMC. Instrument will be inspected upon return. Should instrument need any repairs or replacement of strings, renter will be responsible for the cost of new string(s) and/or any repairs needed to instrument, case, or bow. Renter authorizes SSMC to charge the card or account on file for any unpaid repairs relating to their rental instrument. If the rental agreement is not terminated by or before the renter’s due date, the renter must pay full charges for that month. Rental charges will not be prorated for any reason. If rental instrument is returned same business day the payment was processed, renter may be eligible for refund. Charges will not be refunded for any instruments that are returned after 24 hours the renter’s payment was processed. If renter chooses to return instrument within the first 48 hours of initially renting the instrument, renter may receive their first month’s rent back in original payment method used, excluding Administrative & Instrument Processing Fee. No exceptions will be made.
‘BRIDGE PROGRAM’ RENTAL POLICY: 6 MONTH AGREEMENT
(Bridge Program will be valid only with approval by manager or store owner)
Renter agrees to contract in its entirety with the following changes in place: 1.) Renter agrees to rent for a minimum of 6 months or the 6-month end date as listed. Contract will continue on a month-to month agreement thereafter. Should renter return instrument before the end of 6 months, renter will be held liable for balance of rent due as well as an additional $150 breach of contract fee. 2.) Buy Out Options will NOT be available for rental instrument in their possession. 3.) Late fee of $10 after grace period has passed. 4.) In any circumstances that would normally require an Instrument Replacement Deductible, alternately there will be a fee totaling 25% of the instrument’s value, NOT the Instrument Replacement Deductible. Other than changes listed herein, renter agrees to all other conditions listed in this contract and remains as stated.
CONCERT RENTAL POLICY
Renter agrees the Concert rental instruments will have NO OPTION for a Protection Plan and will be 100% liable for all damages and repairs. All repairs shall be completed ONLY by SSMC. Concert rentals are NOT eligible for Buy Out Credit, or any Buy Out Options. All other conditions listed in this contract and remains as stated.
Renter agrees to authorize SSMC to obtain a consumer credit report or other information regarding me and to contact my employer and the references listed on page 1. Renter agrees that Texas Law governs the terms of this agreement and that El Paso County is the only county where renter and/or SSMC may file any action relating to this agreement. Renter agrees to pay attorney’s fee and costs in any lawsuit relating to this agreement, including appeal. Symphony Strings Music Co. reserves the right to change or alter the terms of this agreement as warranted. For up-to-date information, the most current terms of this agreement may be found at SSMusicCo.com. If any provision of this agreement is determined to be invalid, such provision shall be automatically revised to match, as closely as possible, the intent hereunder while consistent with applicable law and shall not affect the validity of any other provision.
TERMS OF SERVICE OVERVIEW
This website is operated by Symphony Strings Music Co.. Throughout the site, the terms “we”, “us” and “our” refer to Symphony Strings Music Co.. Symphony Strings Music Co. offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Symphony Strings Music Co., our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Symphony Strings Music Co. and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United States.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at email@example.com.
Collecting Personal Information
- Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
- Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
- Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
- Disclosure for a business purpose: shared with our processor Shopify.
- Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.
- Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Source of collection: collected from you.
- Disclosure for a business purpose: shared with our processor Shopify and out processing gateway company Worldpay.
The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
- We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
- We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
- We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
- FACEBOOK - https://www.facebook.com/settings/?tab=ads
- GOOGLE - https://www.google.com/settings/ads/anonymous
- BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Using Personal Information
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our services.
Cookies Necessary for the Functioning of the Store
|_ab||Used in connection with access to admin.|
|_secure_session_id||Used in connection with navigation through a storefront.|
|cart||Used in connection with shopping cart.|
|cart_sig||Used in connection with checkout.|
|cart_ts||Used in connection with checkout.|
|checkout_token||Used in connection with checkout.|
|secret||Used in connection with checkout.|
|secure_customer_sig||Used in connection with customer login.|
|storefront_digest||Used in connection with customer login.|
|_shopify_u||Used to facilitate updating customer account information.|
Reporting and Analytics
|_landing_page||Track landing pages|
|_orig_referrer||Track landing pages|
|_shopify_sa_p||Shopify analytics relating to marketing & referrals.|
|_shopify_sa_t||Shopify analytics relating to marketing & referrals.|
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at firstname.lastname@example.org or by mail using the details provided below:
7355 Remcon Cir, Ste 101, El Paso TX 79912, United States
Last updated: 12/1/2020
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority.